Russell's team earned their 4.9 rating by showing up on time, quoting straight, and delivering polished work across bathrooms, flooring, and general remodeling. They stand out for hands-on ownership, willingness to problem-solve mid-project, and crew reliability that reviewers rarely see in construction. One bathroom remodel faltered badly before rework, and scattered complaints surface about gouged fixtures and delayed finishes, so consistent oversight matters.
Two jobs documented: floor restoration that smoothed and polished damaged marble to mirror-shine, and general flooring expertise. Both reviewers highlighted professionalism, thoroughness, and fair pricing. Limited evidence base (two reviews over three years).
Tile jobs and larger flooring installs earn strong praise when sales and crew deliver; Michael, Joey H., and Eric are named for their product knowledge and attention to detail. However, a persistent complaint thread involves broken promises on callbacks and warranty work, with some customers reporting weeks of silence after notifying the company of defects, and one disputed invoice and chargeback incident that soured an otherwise competent install.
Reviewers across multiple projects praise named installers (David, Rory, Denny, Enrique, Layla) for precision, friendliness, and above-standard cleanup. One repeat customer notes this is their third project with Ramos. Installation work spans bathrooms, countertops, backsplashes, and complex custom shapes with no 90-degree corners. Reviewers highlight careful measurements, minimal dust and damage to surrounding areas, and finishing work that exceeds condo-living expectations.
Last updated 2026-07-25