Most jobs run smoothly with named technicians (Ramon, Keenan, Estela, Vibert, Carmelo, Jesus) arriving on schedule and finishing within quoted time. Office staff communicate daily about arrival windows. Bathroom shower work earns consistent praise for leak repairs and thoroughness, even when crews stay late to complete it. However, the 3-star and 1-star reviews flag confusion over quotes: one customer paid $350 for a single tile replacement plus $30 grout charges after learning Ace doesn't stock parts, and warranty covers only one fix yearly within the guarantee period.
Strength lies in repeat business and crew reliability on straightforward jobs. The company's own office team (Jasmine, Faith) earns mention for handling disputes fairly. Watch for scope creep on specialty tile work where parts or expertise may require shopping trips charged at $150 an hour, and clarify upfront whether your project falls under warranty coverage and what that covers.
Ricardo and his team deliver polished bathroom and shower tile work at prices that undercut larger competitors, with consistent praise for responsiveness and attention to detail. Customers report ease of communication, fast quotes, and willingness to help with design choices and material selection from the start.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Over 80% of reviews are one or two stars, reflecting widespread complaints of missed appointments, poor communication, and installation defects that persist for months or years. Initial work often exhibits flawed tile alignment, inadequate grout lines, cracked stone, and missing moisture protection; follow-up repairs are slow and sometimes never completed, with staff offering excuses rather than solutions.
Last updated 2026-07-25