Will Ricardo help me choose tiles or plan the design?

Yes. He brings tile samples to consultations, answers design questions, and helps plan layouts like mosaic borders. Customers call this service especially helpful for first-time renovators.

How fast does he respond to inquiries?

Customers report he responds to texts and messages in minutes to hours and provides quotes quickly, often mentioned as a factor in their decision to hire him.

Pro Tile Flooring LLC

Updated 2026-07-25 · 2,584 reviewed · 142 listed · Scored from 11 Google reviews · How we rank ›

5.0(11) 63 low data composite score See reviews on Google ✓ Google-verified

Tile InstallationBathroom & Shower TileCustom Mosaic & Design Work

Services: Tile Installation, Bathroom & Shower Tile, Custom Mosaic & Design Work
Reviews: 11

What recent reviews say

Ricardo and his team deliver polished bathroom and shower tile work at prices that undercut larger competitors, with consistent praise for responsiveness and attention to detail. Customers report ease of communication, fast quotes, and willingness to help with design choices and material selection from the start.

Based on limited recent reviews, so treat this as low-confidence.

Praised for

fair pricing
quick communication
reliable scheduling
skilled craftsmanship
design guidance

Watch-outs

sparse grout application

fair-pricingpunctualskilled-craftsmanshipresponsive-quotesdesign-guidanceclean-lines

Best for: homeowners budgeting carefully for bathroom remodels and first-time renovators needing design input

Think twice if: one reviewer wished for thicker grout application on the floor

Strengths

owner-operator Ricardo personally manages projects
transparent pricing undercuts larger firms
quick communication and quote turnaround
brings tile samples to help clients choose

Worth knowing

Ricardo is owner-operator and responds to messages in minutes
brings 5+ tile samples to consultation
master shower retiling was competitive against 5+ competing quotes
custom mosaic borders as design detail
handles bathroom flooring to ceiling projects

What reviews say by service

Tile Installation: Praised for clean, level work and fair pricing against larger competitors
Bathroom & Shower Tile: Master shower and bathroom remodels consistently called beautiful and professionally finished
Custom Mosaic & Design Work: Mosaic borders designed and installed with careful detail and elegant results

How it compares

Rated 5 against a 4.8 average across the 76 bathroom & shower tile businesses listed here.
Has more Google reviews than 44% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 86

Review volume 47

Review recency 0

Review sentiment 63

Profile completeness 75

Verification 0

Rating breakdown

Common questions

Will Ricardo help me choose tiles or plan the design?: Yes. He brings tile samples to consultations, answers design questions, and helps plan layouts like mosaic borders. Customers call this service especially helpful for first-time renovators.
How fast does he respond to inquiries?: Customers report he responds to texts and messages in minutes to hours and provides quotes quickly, often mentioned as a factor in their decision to hire him.

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Most jobs run smoothly with named technicians (Ramon, Keenan, Estela, Vibert, Carmelo, Jesus) arriving on schedule and finishing within quoted time. Office staff communicate daily about arrival windows. Bathroom shower work earns consistent praise for leak repairs and thoroughness, even when crews stay late to complete it. However, the 3-star and 1-star reviews flag confusion over quotes: one customer paid $350 for a single tile replacement plus $30 grout charges after learning Ace doesn't stock parts, and warranty covers only one fix yearly within the guarantee period. Strength lies in repeat business and crew reliability on straightforward jobs. The company's own office team (Jasmine, Faith) earns mention for handling disputes fairly. Watch for scope creep on specialty tile work where parts or expertise may require shopping trips charged at $150 an hour, and clarify upfront whether your project falls under warranty coverage and what that covers.

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Over 80% of reviews are one or two stars, reflecting widespread complaints of missed appointments, poor communication, and installation defects that persist for months or years. Initial work often exhibits flawed tile alignment, inadequate grout lines, cracked stone, and missing moisture protection; follow-up repairs are slow and sometimes never completed, with staff offering excuses rather than solutions.

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